Home > Industry knowledge > Content

How to Reset Alarm System

May 23, 2018

How to Reset Alarm System --HEYI W20 WiFi Home Alarm System

 Delete all wifi network of W20 to restore the factory settings, the host operation process:


  1. Turn off the W20 all the power.


2. Turn on the power, within 15 seconds, long press the "enroll" key and "WIFI configuration" , the LED becomes purple and long bright, said into the engineering mode, (If not turn to purple, repeat the operation)





3.and then short press enroll button ,The LED lights turn white, said the recovery engineering factory mode, wait for 10s ,The LED light turn purple








4. Short press the "WIFI configuration" key ,hear two DI, to exit the engineering mode, and then re-connect the device process





The W20 WIFI can not connect solution

1. change Another router to try, WIFI encryption mechanism: WEP / WAP-PSK / WPA2-PSK, WIFI Frequency range: 2.4G

2. Restart the router

3. Supports most personal routers, but only supports 2.4GHz WiFi

4. The encryption mode must be WEP / WAP-PSK / WPA2-PSK, and does not support WEP and EAP 802.1x authentication.

5. Can not support the need for web authentication network

6. Router set up a hidden SSID, you need to manually set the static IP, binding MAC address and other router advanced features can not connect

7. Intranet block 9000-9100 port




Delete all the accessories and the connection ( factory setting!)

When power on, within 15s ,hold the first and third button for a while, till the w20 host prompt two short   di. Then it is recovery to factory.